# Denials, records and privacy

Lesson 4 of [Evaluate TMS clinic claims, labels and records](https://tmsclinics.fyi/academy/evaluate-tms-clinic-claims-and-records.md), 18 minutes.

A good paper trail makes each later step easier, for example a review or a second opinion. Keep these records - The payer policy, with its version or revision date - Each written quote, with its date, currency and expiry - The authorization reference and the approved service dates - Each written rep…

The rest of this lesson is for learners enrolled in the course. [See how Evaluate TMS clinic claims, labels and records works](https://tmsclinics.fyi/academy/evaluate-tms-clinic-claims-and-records.md).

Also on the [web page](https://tmsclinics.fyi/academy/evaluate-tms-clinic-claims-and-records/denials-records-and-privacy).

> Talk to a psychiatrist or other qualified clinician before you start, stop or change treatment. In a mental health emergency call 911 in the US and Canada (or call or text 988), 999 in the UK (or call NHS 111), or 000 in Australia (or call Lifeline on 13 11 14).